Missing a Monzo Flex monthly payment

You can catch up with your monthly Monzo Flex Card payments in the app. We don’t charge extra fees if you’re late.

We’ll give you 7 days from the date of your missed payment to catch up. It’s important to pay right away if you can, otherwise it’ll affect your credit score. And you won’t be able to flex anything you buy while you’re behind.

If you haven’t caught up within 7 days, we’ll try to take a smaller amount (your minimum payment) by switching 3, 6 or 12 monthly payments to 24 monthly payments at 29% APR representative (variable). There's more on this in our help article about interest rates on Flex.

If we still can’t take the payment, we’ll let the credit reference agencies know that you’re behind.

Unless you’re on a monthly payment plan with 0% interest, we’ll still charge interest on your outstanding balance, minus the amount of your minimum payment, from your original payment date.

If you only pay the minimum each month, it’ll take you longer, and cost more, to pay off your Flex balance.

We’re here to help If you’re having money troubles or struggling with your repayments, it’s always best to get in touch with us so we can help.

You can also get free and impartial advice from any of these charities. And anything you tell them stays between the two of you.